Ohio Resource Center
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Competency 4.1
Analyze technical support needed
 
Descriptors:
4.1.1  Identify support requirements [ISS,NS]
4.1.2  Apply information and data analysis techniques using problem solving and critical thinking skills [NS]
4.1.3  Identify support risks (i.e. security, downtime, etc.)
4.1.4  Examine present data and system configuration [NS]
4.1.5  Formulate a support plan including service-level agreements
4.1.6  Utilize technical assistance resources (e.g. knowledge-bases, remote control services, TAC centers, web-based tools, and built-in help functions) [ISS,NS]
     Business, Industry, and Labor
 RecommendedEssential
ISS checkmark
NS checkmark
PSDcheckmark 

Grade Depth
 1012AD
ISS IntroduceProficient
NS IntroduceProficient
PSD  Introduce

Key
I introduce
P proficient
R reinforce
 
Alignment to Ohio's Academic Content Standards
Ohio's K-12 English Language Arts Standards (February 2002)
Writing Applications Standard
(11-12) C. Produce functional documents that report, organize and convey information and ideas accurately foresee readers' problems or misunderstandings and that include formatting techniques that are user friendly.